Arris VIP2500 User's Guide download pdf (Page 51)

Touchstone TM402 Telephony Modem User’s Guide 52

Getting Battery USB Ethernet

Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary

I have two PCs connected to the Telephony Modem, but only one can get

on the Internet.

Check your cable company’s terms of service: they may allow only one com-

puter to connect directly to the Telephony Modem.

I don’t have dial tone when I pick up my phone, why?

In order for telephone service to be functional on the Telephony Modem,

telephone service must have been purchased from the service provider and

configured on your Telephony Modem. The following steps should help in

identifying the source of the problem.

•Is the Power LED lit?

• If not, check to make sure the Telephony Modem is plugged in and

the outlet has power.

• If the LED is lit, go to the next step.

• Is the Online LED lit?

• If not, check the coax connection at the Telephony Modem and the

wall. Ensure they are connected and tight. If they are and you do not

have dial tone, contact your service provider.

• If the Online LED is lit, go to the next step.

• Is the Telephone (Telephone 1 or Telephone 2) LED lit?

• If not, phone service has not been provisioned on that line. Contact

your service provider.

• If it is blinking, there is a phone off hook somewhere in the house.

Find that phone and hang it up.

• If it is lit, go to the next step

• Is the Phone plugged directly into the Telephony Modem?

• Make sure the phone is plugged into the port on the back of the Te-

lephony Modem labeled “Tel 1/2” for line 1 and “Tel 2” for line 2.

• If so, try a different phone. Make sure the new phone is a working

phone.

• If a known good phone is used and you still don’t have dial tone, try

a different phone cable. If a new phone and cable do not restore dial

tone, call your service provider.

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Arris VIP2500 User's Guide Page 51