Arris Touchstone TM804 User's Guide

Touchstone®TM804 Telephony Modem User’s GuideGet ready to experience the Internet’s express lane! Whether you’re checking outstreaming media, download

System RequirementsThe Touchstone Telephony Modem operates with most computers. The followingdescribes requirements for each operating system; see the

About this ManualThis manual covers all of the different TM804 models. Your model may not have allof the capabilities outlined in this manual. To dete

What About Security?Having a high-speed, always-on connection to the Internet requires a certainamount of responsibility to other Internet u

Battery Installation and Replacement(TM804G Only)The TM804G Telephony Modem may optionally include a Lithium-Ion battery to pro-vide backup in the eve

TM804G Basic Battery Installation and ReplacementThis model of the Telephony Modem has the ability to provide battery backup inthe event of a local po

3 Push the battery pack into the bay until it seats into place. If you are tak-ing the battery out of the Telephony Modem, position your finger inthe b

TM804G Extended Battery Installation and Replace-mentUse this procedure to install or replace the backup battery.1 Press down and pull back on the lat

3 Push the battery pack into the bay until it latches into place. If you aretaking the battery out of the Telephony Modem, use the battery pullstrap t

TM804G Maximum Battery Installation and Replace-mentUse this procedure to install or replace a maximum backup battery.1 Press down and pull back on th

Installing and Connecting YourTelephony ModemBefore you start, make sure that:• You have contacted your cable company and verified that they provide da

Export RegulationsThis product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration au

Front PanelThe front of the Telephony Modem provides the following indicators.A Battery: indicates battery status.B Tel 4: indicates status of telepho

Mounting the Telephony ModemYou can either mount the Telephony Modem on a wall or place it on a desktop. Forwall-mount applications, you can mount the

InstructionsWall-mounting instructionsNote: When mounting the Telephony Modem on drywall, try to position theTelephony Modem so at least one of the sc

Connecting the Telephony ModemWARNINGRisk of injury or equipment damageConnecting the Telephony Modem to the home’s existing telephonewiring s

Configuring Your Ethernet ConnectionIf your computer is equipped with a LAN card providing an Ethernet connection,you may have to configure your compute

TCP/IP Configuration for Windows 2000Follow these steps to configure the Ethernet interface on a Windows 2000 operat-ing system.Note: Dialog boxes shown

3 Click Obtain an IP address automatically and Obtain DNS server ad-dress automatically, then click OK.4 Click OK to accept the new settings, and OK a

TCP/IP Configuration for Windows XPFollow these steps to configure the Ethernet interface on a Windows XP operatingsystem.TCP/IPv6 Note: This procedure

2 Double-click the local area connection to be used for your device’s networkconnection.The Local Area Connection Status widow displays.3 Click Proper

5 Click the General tab. Then click Obtain an IP address automaticallyand click OK.6 Click OK to accept the new settings, and OK again to close the Pr

Safety RequirementsARRIS Telephony Modems comply with the applicable requirements for perform-ance, construction, labeling, and information when used

TCP/IP Configuration for Windows VistaFollow these steps to configure the Ethernet interface on a Windows Vista operat-ing system.1 Open the Vista Contr

3 Click Manage network connections. If prompted for a connection, chooseLocal Area Connection.The Network Connections window displays.4 Double-click t

5 Double-click Internet Protocol Version 4 (TCP/IPv4) to configureTCP/IPv4.Note: If your cable provider requires TCP/IP version 6, double-click I

TCP/IP Configuration for Windows 7Follow these steps to configure the Ethernet interface on a Windows 7 operatingsystem.1 Open the Windows 7 Control Pan

3 Click Network and Sharing Center.4 Click Local Area Connection to open the Status window.Touchstone TM804 Telephony Modem User’s GuideSafetyGettingS

5 Click Properties to open the Properties window.Touchstone TM804 Telephony Modem User’s GuideSafetyGettingStartedBatteryInstallationInstallationEther

6 Select Internet Protocol Version 4 (TCP/IPv4) and click Properties toconfigure TCP/IPv4.Note: If your cable provider requires TCP/IP version 6, selec

TCP/IP Configuration for MacOS XFollow these steps to configure the Ethernet interface on a MacOS X operating sys-tem.1 Open System Preferences, either

2 Click the Network icon.Touchstone TM804 Telephony Modem User’s GuideSafetyGettingStartedBatteryInstallationInstallationEthernetConfiguration Usage Tr

3 Choose Automatic from the Location drop-down menu, and Built-in Eth-ernet from the Show menu.4 Choose the TCP/IP tab, if necessary.If you are using

• Do not use spray cleaners or aerosols on the Telephony Modem.• The product shall be cleaned using only a damp, lint-free, cloth. No sol-vents or cl

8 If you are using TCP/IPv6, click Configure IPv6 near the bottom of the pre-vious window.9 Choose Automatically from the Configure IPv6 drop-down menu

Using the Telephony ModemThis chapter describes the controls and features available on the Touchstone Tele-phony Modem, and covers basic troubleshooti

Indicator Lights for the TM804G ModelThe Touchstone Telephony Modem has ten indicator lights to assist in trou-bleshooting.Battery Mismatch

Note 1: Your cable company may configure the Telephony Modem to always displaythe DS, US, and Link indicators in green regardless of the connection spe

Indicator Lights: Startup SequenceThe following table shows the Telephony Modem light patterns during each phaseof the startup sequence. There are two

Cable Modem Start Up SequenceThe following table shows the start-up sequence for the cable modem portion of theTelephony Modem. Indicator color is not

TroubleshootingThe Telephony modem is plugged in, but the Power light is off.Check all power connections. Is the power cord plugged in firmly at bothen

I’m not getting on the Internet. (Ethernet)If you are using a hub, is the hub turned on?Are you using the right type of Ethernetcable? Use the supplie

• Is the Online LED lit?If not, check the coax connection at the Telephony Modem and the wall.Ensure they are connected and tight. If they are and you

GlossaryThe following is a list of common cable and networking terms.Amp-hour (Ah)A measure of battery capacity. For example, a 1.0Ah battery can nomi

• Do not mount the Telephony Modem on surfaces that are sensitive to heatand/or which may be damaged by the heat generated by the modem, itspower supp

DownstreamIn an HFC network, the direction from the head-end to the subscriber. Someolder cable documentation may refer to this as the forward path.DO

HubA box with several Ethernet connectors. Ethernet hubs provide a commonpoint of contact for all connected devices.IP addressA number assigned to you

RFAbbreviation for Radio Frequency. Some literature refers to coax as “RFcable” and the connectors as “RF connectors.”RJ-11A standard 2-conduc

Touchstone®TM804 Telephony ModemUser’s Guide © 2011 ARRIS Group, Inc. All rights reserved All information contained in this document is subject t

European ComplianceThis product complies with the provisions of the Electromagnetic Compatibility(EMC) Directive (89/336/EEC), the Amending D

Getting StartedAbout Your New Telephony ModemThe Touchstone TM804 Telephony Modem is DOCSIS® 3.0 or Euro-DOCSIS™ 3.0compliant with the following featu

Items You NeedIf you are installing the Telephony Modem yourself, make sure you have the fol-lowing items on hand before continuing:• Telephony modem

Getting ServiceBefore trying to use your new Telephony Modem, contact your local cable companyto establish an Internet account and telephone service.