Arris Touchstone CM820 User Manual

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Our Customer Relationship Agreement
IINET CABLE SERVICE DESCRIPTION
iiNet Limited ACN 068 628 937
Phone: 13 22 58
TransACT Capital Communications Pty Limited ACN 093 966 888
Phone: 13 30 61
1/502 Hay Street, Subiaco WA 6008
23 January 2015
Rules of interpretation and capitalised terms used in this Service Description are defined in
the General Terms of this CRA.
1. ABOUT THE IINET CABLE SERVICE DESCRIPTION
Our Customer Relationship Agreement
1.1 This is the iiNet Cable Service Description of our CRA under which we supply a iiNet
Cable Service to you. Prior to the activation of the iiNet Cable Service, the terms
and conditions of your previous service provider apply. After activation of the iiNet
Cable Service, these terms and conditions apply.
1.2 The General Terms of our CRA, and the other documents listed in clause 1.2 of the
General Terms, also apply to the iiNet Cable Service. If we supply you the Netphone
Service with the Cable Service, the Phone Service Description will also apply with
respect to the Netphone Service.
2. THE IINET CABLE SERVICE
What is the iiNet Cable Service?
2.1 The iiNet Cable service will be delivered using hybrid fibre/coaxial cable technology,
so you get access to fast and high quality home broadband.
Service requirements and restrictions
2.2 In order to receive the iiNet Cable Service you must
(a) Meet all of our System Requirements (System Requirements means the
pre-requisite computer hardware and operating systems required for
installation and customer support as specified on our support page on our
Website); and
(b) Allow access to our technicians or contractors to install, or arrange for the
installation of, all the required equipment.
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Summary of Contents

Page 1

1 Our Customer Relationship Agreement IINET CABLE SERVICE DESCRIPTION iiNet Limited ACN 068 628 937 Phone: 13 22 58 TransACT Capital Communications

Page 2

IINET GROUP CRA – IINET CABLE SERVICE DESCRIPTION 10 Back-Up Service 11.4 As there is no telephone line associated with this service, the backup Di

Page 3

IINET GROUP CRA – IINET CABLE SERVICE DESCRIPTION 11 (e) limiting the number of addresses to whom an outgoing email can be sent; (f) refusing to

Page 4

IINET GROUP CRA – IINET CABLE SERVICE DESCRIPTION 2 2.3 The Service is only available in locations which are sites enabled by TransACT HFC technolo

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IINET GROUP CRA – IINET CABLE SERVICE DESCRIPTION 3 the end of the Contract Term, we will continue to provide the Service until it is

Page 6

IINET GROUP CRA – IINET CABLE SERVICE DESCRIPTION 4 (e) not alter or remove any copyright or other intellectual property notifications applied to t

Page 7

IINET GROUP CRA – IINET CABLE SERVICE DESCRIPTION 5 you can request that we perform the required work. If requested, we will arrange a technician to

Page 8

IINET GROUP CRA – IINET CABLE SERVICE DESCRIPTION 6 Billing 7.3 We will bill you for the charges for the Service in accordance with the billing per

Page 9

IINET GROUP CRA – IINET CABLE SERVICE DESCRIPTION 7 (a) your computer is not working; (b) you actively cease using the Service for any re

Page 10

IINET GROUP CRA – IINET CABLE SERVICE DESCRIPTION 8 8.9 Your Service will remain Shaped until the commencement of the next Billing Month. Any unus

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IINET GROUP CRA – IINET CABLE SERVICE DESCRIPTION 9 9.8 We will apply any fees paid in advance by you against the fees payable for t

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