Arris VIP2500 User's Guide download pdf (Page 53)

Touchstone TM402 Telephony Modem User’s Guide 54

Getting Battery USB Ethernet

Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary

Troubleshooting USB Problems

Follow these steps if the PC does not auto-detect the Telephony Modem using a USB

connection.

Before you start, make sure that:

• You have properly installed and configured the Telephony Modem as shown

in Installing and Connecting Your Telephony Modem

• You have installed the USB drivers as shown in Installing the Telephony Mo-

dem USB Drivers.

• The cable company has set up your account. Call your cable company if

you’re not sure.

Instructions

1 Be sure that your PC is running either Windows 98SE, Windows 2000, or

Windows ME (Windows 95 and Windows NT are not supported).

2 Be sure the Telephony Modem has power. The Power light should be on.

3 Push the Reset button on the back panel of the Telephony Modem, using a

pen tip or other sharp non-metallic object.

4 Disconnect the USB cable from the PC and reconnect it.

5 Restart the PC.

6 Do the following to uninstall and the reinstall your USB drivers:

a. Disconnect the USB cable to the Telephony Modem.

b. Insert the Telephony Modem CD-ROM into you computer.

c. Start the uninstall utility on your CD-ROM. Follow the on-screen instruc-

tions carefully.

d. Reconnect the USB cable.

e. Re-install the USB driver as shown in Installing the Telephony Modem

USB Drivers.

7 Replace the USB cable.

8 Call your cable company for help.

1 2 ... 48 49 50 51 52 53 54 55 56 57 58 59 60 61

No comments

Arris VIP2500 User's Guide Page 53