Arris VIP2500 User's Guide download pdf (Page 49)

Touchstone TM402 Telephony Modem User’s Guide 50

Getting Battery USB Ethernet

Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary

Troubleshooting

Problems and Solutions

The Telephony modem is plugged in, but the Power light is off.

Check all power connections. Is the AC adapter plugged in firmly at both

ends?

If you plugged the AC adapter into a power strip, make sure the strip is

switched on.

Avoid using an outlet controlled by a wall switch, if possible.

Finally, check the fuse or circuit breaker panel.

I’m not getting on the Internet.

It may take up to 30 minutes to establish a connection the first time you

power up your Telephony Modem, especially when many people are online.

Always leave your Telephony Modem plugged in and connected; use the

Standby button to disconnect your PC from the Internet.

Check the front panel lights:

•The Power and Online lights should be on.

•If the Online light is blinking, press the Standby button.

•The Link light should be either on or blinking.

•If the Power light blinks for more than 30 minutes, call your cable

company for assistance.

Check your cable connections. Connectors should be finger-tight. The coax

cable should not be pinched, kinked, or bent sharply—any of these can

cause a break or short in the cable (you may have to replace the cable). If

you have one or more splitters between the Telephony Modem and CATV

outlet, remove the splitters and connect the Telephony Modem directly to

the outlet.

Proceed to the Ethernet or USB solutions (next page) if necessary.

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Arris VIP2500 User's Guide Page 49