Arris VIP2500 User's Guide download pdf (Page 50)

Touchstone TM402 Telephony Modem User’s Guide 51

Getting Battery USB Ethernet

Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary

I’m not getting on the Internet. (Ethernet)

If you are using a hub, is the hub turned on?

Are you using the right type of Ethernet cable

? (Straight cable for direct con-

nection to a PC, cross-over cable for connection to a hub.)

Press the Reset button on the back of the Telephony Modem.

I’m not getting on the Internet. (USB)

Did you load the USB drivers

If you are using a powered USB hub

, is the hub turned on?

Check the USB cable connections. Disconnect and reconnect the USB cable.

Restart the PC.

Press the Reset button on the back of the Telephony Modem.

I’m not getting on the Internet. (USB, Windows 98)

In some cases, Windows may install a “composite” USB driver instead of the

ARRIS Telephony modem driver. To correct this:

• Disconnect the USB cable between the PC and the Telephony Modem.

• Use the ARRIS Uninstall utility (on the ARRIS driver CD) to remove the

improperly-installed driver.

• Reboot the PC.

• Reinstall the drivers as described in Troubleshooting USB Problems

I can get on the Internet, but everything is slow.

If the Web site you are visiting is very popular, that site may be having trou-

ble servicing all the requests. If other sites download quickly, wait for a few

minutes and try again. Usage during peak hours may also affect the con-

nection speed.

If your Telephony Modem is connected to a LAN (Local Area Network), either

directly or through a firewall, other communications on the LAN may slow

down your connection.

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Arris VIP2500 User's Guide Page 50