Arris Touchstone WTM552 User's Guide download pdf (Page 71)

Touchstone® WTM552 Telephony Modem User’s Guide 71

Getting Battery Wireless Ethernet

Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary

I’m not getting on the Internet. (Ethernet)

If you are using a hub, is the hub turned on?

Are you using the right type of Ethernet cable

? Use the supplied cable for

direct connection to a computer; use a cross-over cable for connection to a

hub.

Press the Router Reset button on the back of the Telephony Modem.

A misconfiguration could lock out all access to the Telephony Modem router.

If you think this has happened, see Resetting the Router to Factory Defaults

I’m not getting on the Internet. (Wireless)

Check the indicator lights (see Using the Telephony Modem

) — the WLAN

light should be on.

Does your connection utility discover your wireless LAN? If you turned off

“Broadcast SSID” (see Configuring the LAN Channel and Name

) you need to

manually enter the name of your wireless LAN in the connection utility.

Change your security mode to “WEP” or “disabled” (see Configuring Wireless

Security). If you use “disabled,” enable one of the other security modes as

soon as you find the problem.

A misconfiguration could lock out all access to the Telephony Modem router.

If you think this has happened, see Resetting the Router to Factory Defaults

My wireless Internet connection stops working sometimes.

This is usually caused by interference — two common sources are 2.4GHz

“remote” telephones and microwave ovens. If you cannot remove the inter-

fering product, try using a different channel or setting Protected Mode (see

Configuring the LAN Channel and Name

for both features).

I can get on the Internet, but everything is slow.

If the Web site you are visiting is very popular, that site may be having trou-

ble servicing all the requests. If other sites download quickly, wait for a few

minutes and try again. Usage during peak hours may also affect the con-

nection speed.

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Arris Touchstone WTM552 User's Guide Page 71