Arris IPC1100 User Manual download pdf (Page 78)

Diagnostics

IPC1100 Advanced IP Client Video Set-top • Installation and Operations Manual

365-095-24769 x.1 10/13

Troubleshooting

Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call the TAC

for assistance as described in the Introduction.

Table 6 – Troubleshooting Guidelines

Problem Possible Solution

The IPC1100 set-

top will not power

The IPC1100 set-top may have received a software update and may not power

on while the new software is being installed. Try again in a few minutes.

• Verify that the AC power cord is connected to the IPC1100 set-top and an AC

outlet. Unplug the IPC1100 set-top from the AC outlet, plug it back in, and

then press the POWER button.

• If the IPC1100 set-top is connected to a switched outlet on another unit, verify

that that unit is powered on. Unplug the power cord from the IPC1100 set-

top’s AC outlet, plug it back it in, and then press the POWER button. It is

recommended that you use an unswitched outlet, if possible.

• Press the POWER button on the IPC1100 set-top’s front panel instead of the

remote control. The batteries in the remote control may be depleted.

The remote control

does not work

• Verify that the remote control is in “STB” mode.

• Verify that there are no obstructions between the remote control and the

IPC1100 set-top. Aim the remote control directly at the IPC1100 set-top front

panel, not the TV or VCR.

• The angle between the remote control and the IPC1100 set-top may be too

large. Stand in front of the IPC1100 set-top and not too far to either side.

• Press and release operation keys one at a time, firmly and deliberately.

• Check the batteries in the remote control. Install new batteries if needed.

There is no audio

when viewing

cable channels

• Verify that the mute button on the remote control has not been pressed. Press

MUTE on the remote control to restore sound.

• If the IPC1100 set-top audio output is connected to the TV, verify that the

mute button on the TV has not been pressed.

• If the IPC1100 set-top audio output is connected to a home theater receiver,

verify that the receiver is set to the appropriate input source and the mute

button on the receiver has not been pressed.

• Verify that you have the correct cables for the audio connections.

• Verify that the audio cables are firmly connected between the IPC1100 set-top

and the audio playback device (TV, receiver, DVD player, etc.).

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Arris IPC1100 User Manual Page 78

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