Arris Touchstone TG862 User's Guide download pdf (Page 8)

• Wall-mount hardware (optional): if you want to wall-mount your Tele-

phony Gateway, you need to obtain two drywall anchors or wood screws.

See the Wall-Mount Template and Instructions for more details.

• Information packet: your cable company should furnish you with a packet

containing information about your service and how to set it up. Read this in-

formation carefully. Contact your cable company if you have any ques tions.

Getting Service

Before trying to use your new Telephony Gateway, contact your local cable company

to establish an Internet account and telephone service. When you call, have the

fol lowing information ready:

• the Telephony Gateway serial number and cable MAC addresses of the unit

(printed on a sticker on the bottom of the Telephony Gateway)

• the model number of the Telephony Gateway

If the Telephony Gateway was provided by your cable company, they already have

the required information.

In addition, you should ask your cable company the following questions:

• Do you have any special system requirements or ﬁles that I need to down-

load after I am connected?

• When can I start using my Telephony Gateway?

• Do I need a user ID or password to access the Internet or my e-mail?

• Will my phone number(s) change?

• What new calling features will I have and how do I use them?

Touchstone TG862 Telephony Gateway User’s Guide

Safety

Getting

Started

Battery

Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Ethernet Cable

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Arris Touchstone TG862 User's Guide Page 8