Arris Touchstone TG862 User's Guide download pdf (Page 45)

Troubleshooting

The Telephony Gateway is plugged in, but the Power light is off.

Check all power connections. Is the power cord plugged in ﬁrmly at both

ends?

If you plugged the power cord into a power strip, make sure the strip is

switched on.

Avoid using an outlet controlled by a wall switch, if possible.

Finally, check the fuse or circuit breaker panel.

I’m not getting on the Internet (all connections).

It may take over 30 minutes to establish a connection the ﬁrst time you

power up your Telephony Gateway, especially when many people are online.

Always leave your Telephony Gateway plugged into AC power and connected

to the cable system.

Check the front panel lights:

• The Power and Online lights should be on.

• If the Power light blinks for more than 30 minutes, call your cable

company for assistance.

Check your cable connections. Connectors should be tight. The coax cable

should not be pinched, kinked, or bent sharply—any of these can cause a

break or short in the cable (you may have to replace the cable). If you have

one or more splitters between the Telephony Gateway and CATV outlet, re-

move the splitters and connect the Telephony Gateway directly to the out-

let.

Proceed to the Ethernet or wireless solutions (next page) if necessary.

Touchstone TG862 Telephony Gateway User’s Guide

Safety

Getting

Started

Battery

Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

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Arris Touchstone TG862 User's Guide Page 45