E-6
External Hard Drive
e Ultra TV hard drive is 500GB and will store up to 300 hours of SD programming or 75 hours
of HD programming� You can expand the amount of hard drive storage on your Media Gateway
by connecting a DVR-certified eSATA external hard drive�
When you first insert the external drive into the Media Gateway, you’ll see a dialog on all
connected Media Players indicating that the drive needs to be formatted� You can choose to
respond on any Media Player; formatting can take up to 30 minutes, and you will lose any
existing content on the drive� You will receive notification when the formatting is complete�
Before you physically disconnect an external hard drive, you must eject it using software�
Although the external hard drive is connected only to the Media Gateway, you can eject an
external hard drive using any Media Player� To disconnect an external hard drive, from any Media
Player, go to the Settings category on the main menu and choose External Hard Drive� Choose
disconnect and wait for notification that you may now disconnect the drive� If you disconnect
the hard drive, stored content will not be accessible, although it will not be erased from the hard
drive� Reconnect the hard drive and ensure that the power is on to access stored programming�
Setting Up Your External Hard Drive:
1. Plug the eSATA connector into the eSATA port on the rear of the Media Gateway�
2. Wait for the confirmation on all of your Media Players that the Media Gateway recognizes
the external hard drive� You will receive this confirmation on all Media Players and can
respond on any that’s convenient�
3. If this is the first time this hard drive has been connected to this system, or if the hard drive
is not properly formatted for any reason, the system will ask if you want to reformat the
external hard drive� (Reformatting deletes all data on the hard drive)� Select yes to confirm
the reformatting of the external hard drive�
4. Once the external hard drive is recognized and properly formatted, the scheduler will
include the additional space in scheduling decisions�
Disconnecting Your External Hard Drive:
Disconnecting an external hard drive while it is in use (playing a recording or recording a show),
can result in corrupting stored data�
1. Manually stop all recordings in progress by selecting the program card in the main menu,
and then choosing “stop recording�”
2. In the Settings category, select the External Hard Drive card�
3. Select disconnect, and then press OK�
4. You may be presented with a message that the drive is still busy� If this happens, please
repeat the disconnect process at a later time�
Troubleshooting Your Media Gateway
e lights on the front panel of the Media Gateway provide a quick indication of how Ultra TV
is functioning�
If your Media Gateway is not performing as expected, these following tips may help� If you
need further assistance, please contact WOW!�
• Check that your coaxial cable, power, Ethernet/USB, and Media Gateway connections are
tight� If the connection becomes loose at one of these places, you will not be able to send or
receive data� Secure the connection�
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