Arris Touchstone TM822 User's Guide

Touchstone®TM822 Telephony Modem User’s GuideGet ready to experience the Internet’s express lane! Whether you’re checking outstreaming media, download

Getting ServiceBefore trying to use your new Telephony Modem, contact your local cable companyto establish an Internet account and telephone service.

System RequirementsThe Touchstone Telephony Modem operates with most computers. The followingdescribes requirements for each operating system; see the

About this ManualThis manual covers all of the different TM822 models. Your model may not have allof the capabilities outlined in this manual. To dete

What About Security?Having a high-speed, always-on connection to the Internet requires a certainamount of responsibility to other Internet u

Installing and Connecting YourTelephony ModemBefore you start, make sure that:• You have contacted your cable company and verified that they provide da

Front PanelThe front of the Telephony Modem provides the following indicators.A Tel 2: indicates status of telephone line 2.B Tel 1: indicates status

Mounting the Telephony ModemYou can either mount the Telephony Modem on a wall or place it on a desktop. Forwall-mount applications, you can mount the

InstructionsWall-mounting instructionsNote: When mounting the Telephony Modem on drywall, try to position theTelephony Modem so at least one of the sc

Connecting the Telephony ModemWARNINGRisk of injury or equipment damageConnecting the Telephony Modem to the home’s existing telephonewiring s

Configuring Your Ethernet ConnectionIf your computer is equipped with a LAN card providing an Ethernet connection,you may have to configure your compute

Export RegulationsThis product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration au

TCP/IP Configuration for Windows XPFollow these steps to configure the Ethernet interface on a Windows XP operatingsystem.TCP/IPv6 Note: This procedure

2 Double-click the local area connection to be used for your device’s networkconnection.The Local Area Connection Status widow displays.3 Click Proper

5 Click the General tab. Then click Obtain an IP address automaticallyand click OK.6 Click OK to accept the new settings, and OK again to close the Pr

TCP/IP Configuration for Windows 7Follow these steps to configure the Ethernet interface on a Windows 7 operatingsystem.1 Open the Windows 7 Control Pan

3 Click Network and Sharing Center.4 Click Local Area Connection to open the Status window.Touchstone TM822 Telephony Modem User’s GuideSafetyGettingS

5 Click Properties to open the Properties window.Touchstone TM822 Telephony Modem User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Us

6 Select Internet Protocol Version 4 (TCP/IPv4) and click Properties toconfigure TCP/IPv4.Note: If your cable provider requires TCP/IP version 6, selec

TCP/IP Configuration for MacOS XFollow these steps to configure the Ethernet interface on a MacOS X operating sys-tem.1 Open System Preferences, either

2 Click the Network icon.Touchstone TM822 Telephony Modem User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glos

3 Choose Automatic from the Location drop-down menu, and Built-in Eth-ernet from the Show menu.4 Choose the TCP/IP tab, if necessary.If you are using

Safety RequirementsARRIS Telephony Modems comply with the applicable requirements for perform-ance, construction, labeling, and information when used

8 If you are using TCP/IPv6, click Configure IPv6 near the bottom of the pre-vious window.9 Choose Automatically from the Configure IPv6 drop-down menu

Using the Telephony ModemThis chapter describes the controls and features available on the Touchstone Tele-phony Modem, and covers basic troubleshooti

Indicator Lights for the TM822The Touchstone Telephony Modem has eight indicator lights to assist in trou-bleshooting.Indicator Lights: Nor

Note 1: Your cable company may configure the Telephony Modem to always displaythe DS, US, and Link indicators in green regardless of the connection spe

Indicator Lights: Startup SequenceThe following table shows the Telephony Modem light patterns during each phaseof the startup sequence. There are two

Cable Modem Start Up SequenceThe following table shows the start-up sequence for the cable modem portion of theTelephony Modem. Indicator color is not

TroubleshootingThe Telephony modem is plugged in, but the Power light is off.Check all power connections. Is the power cord plugged in firmly at bothen

I’m not getting on the Internet. (Ethernet)If you are using a hub, is the hub turned on?Are you using the right type of Ethernetcable? Use the supplie

• Is the Online LED lit?If not, check the coax connection at the Telephony Modem and the wall.Ensure they are connected and tight. If they are and you

GlossaryThe following is a list of common cable and networking terms.Category 5e (Cat5e)A high-quality type of cable, used for gigabit Ethernet (1000B

• Use only power supply and power cord included with the equipment.• Equipment should be installed near the power outlet and should be easily accessib

DOCSISData Over Cable System Interface Specification. The interoperability stan-dards used for data communications equipment on an HFC network.EMTAEmbe

IP addressA number assigned to your computer by your cable company, used to iden-tify your computer to other systems on the Internet.ISDNIntegrated Se

RJ-11A standard 2-conductor modular connector, commonly used in North Amer-ica for connecting telephones.RJ-45A standard 8-conductor modular connecto

Touchstone®TM822 Telephony ModemUser’s Guide © 2012 ARRIS Group, Inc. All rights reserved All information contained in this document is subject t

FCC Part 15 This equipment has been tested and found to comply with the requirements for aClass B digital device under Part 15 of the Federal Communic

European ComplianceThis product complies with the provisions of the Electromagnetic Compatibility(EMC) Directive (89/336/EEC), the Amending D

Energy Consumption (TM822S Models only)In accordance with Ecodesign Directive 2005/32/EC, this device is equipped with apower switch. The following en

Getting StartedAbout Your New Telephony ModemThe Touchstone TM822 Telephony Modem is DOCSIS® 3.0 or Euro-DOCSIS™ 3.0compliant with the following featu

Items You NeedIf you are installing the Telephony Modem yourself, make sure you have the fol-lowing items on hand before continuing:• Telephony modem