Arris TM722G-CT User Guide User Manual

Touchstone®TM722 Telephony Modem User’s GuideGet ready to experience the Internet’s express lane! Whether you’re checking outstreaming media, download

Note: A splitter effectively cuts the signal in half and sends each half to itstwo outputs. Using several splitters in a line may deteriorate the qual

System RequirementsThe Touchstone Telephony Modem operates with most computers. The followingdescribes requirements for each operating system; see the

About this ManualThis manual covers all of the different TM722 models. Your model may not have allof the capabilities outlined in this manual. To dete

BothIf you have two or more computers, you can connect one computer to the Tele-phony Modem’s USB port and one or more other computers to the Ethernet

Battery Installation and Replacement(TM722G Only)The TM722G Telephony Modem may optionally include a Lithium-Ion battery to pro-vide backup in the eve

Latch EndTM722G Basic Battery Installation and ReplacementThis model of the Telephony Modem has the ability to provide battery backup inthe event of a

3 Push the battery pack into the bay until it seats into place. If you are tak-ing the battery out of the Telephony Modem, position your finger inthe b

TM722G Extended Battery Installation and Replace-mentUse this procedure to install or replace the backup battery.1 Press down and pull back on the lat

3 Push the battery pack into the bay until it latches into place. If you aretaking the battery out of the Telephony Modem, use the battery pullstrap t

TM722G Maximum Battery Installation and Replace-mentUse this procedure to install or replace a maximum backup battery.1 Press down and pull back on th

Export RegulationsThis product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration au

Installing and Connecting YourTelephony ModemBefore you start, make sure that:• You have contacted your cable company and verified that they provide da

Front PanelTM722A/B/S Front PanelThe front of the Telephony Modem provides the following indicators.A Telephone 2: indicates status of line 2.B Teleph

Rear PanelThe rear of the Telephony Modem has the following connectors and controls:TM722A/B/S Rear PanelA Tel 1 (grey): connector for the first phone

Mounting the Telephony ModemYou can either mount the Telephony Modem on a wall or place it on a desktop. Forwall-mount applications, you can mount the

InstructionsWall-mounting instructionsNote: When mounting the Telephony Modem on drywall, try to position theTelephony Modem so at least one of the sc

Connecting the Telephony ModemWARNINGRisk of injury or equipment damageConnecting the Telephony Modem to the home’s existing telephonewiring s

Note: If you are connecting to a computer, use the Ethernet cable includedin the Telephony Modem package.Making USB Connections5 (Telephony Modems wit

Installing USB Drivers on Your PCWhen you plug the Telephony Modem into the PC’s USB port, Windows automati-cally detects the hardware and begins inst

Installing USB Drivers on Windows 2000Follow these steps to install USB drivers on Windows 2000.1 Make sure the Telephony Modem is on (the Power light

4 Wait for the system to start the installation wizard and display the followingwindow (there may be a short delay):5 Click the Next button.The wizard

Safety RequirementsARRIS Telephony Modems comply with the applicable requirements for perform-ance, construction, labeling, and information when used

6 Select “Search for a suitable driver for my device”, unless you want to usethe second option to choose a specific driver, then click the Next button.

7 Make sure the CD-ROM option is selected (checked), then click the Nextbutton.The wizard searches the specified locations, then displays the location

8 Click the Next button.The wizard installs the drivers, then displays a window indicating that the installation is complete.9 Click the Finish button

Installing USB Drivers on Windows XPFollow these steps to install USB drivers on Windows XP.1 Make sure the Telephony Modem is on (the Power light sho

4 Click the Next button.In some cases, you may see the following screen. Choose the version onthe CD, indicated by the drive letter preceding the file

Installing USB Drivers on Windows VistaFollow these steps to install USB drivers on Windows Vista.Installing Touchstone USB Drivers on Vista in 32-bit

5 When you see a window with the heading “Windows needs your permissionto continue,” click Continue to proceed.6 Vista tries to locate the new USB dri

8 Browse to the directory that you set up in step 2. Select Next.9 Once Vista finds the driver software in the directory specified in step 8, in-stallat

10 The Found New Hardware wizard should display the following screen whenthe USB driver has been successfully installed. Select Close.11 Once the inst

Installing USB Drivers on Windows 7Follow these steps to install USB drivers on Windows 7.Installing Touchstone USB Drivers on New Windows 7 SystemsWh

• Avoid using and/or connecting the equipment during an electrical storm, toavoid risk of electrocution.• Do not use the telephone to report a gas lea

Removing USB DriversYou use a Remove utility to remove ARRIS USB drivers. The 64-bit version of Vistauses a special utility. All other versions of Win

Removing USB Drivers (64-bit Vista)Follow these steps to uninstall the 64-bit USB driver, if necessary.1 If you no longer have the USB driver, downloa

Configuring Your Ethernet ConnectionIf your computer is equipped with a LAN card providing an Ethernet connection,you may have to configure your compute

TCP/IP Configuration for Windows 2000Follow these steps to configure the TCP/IP settings on a Windows 2000 operatingsystem.Note: Dialog boxes shown on y

3 Click Obtain an IP address automatically and Obtain DNS server ad-dress automatically, then click OK.4 Click OK to accept the new settings, and OK a

TCP/IP Configuration for Windows XPFollow these steps to configure the TCP/IP settings on a Windows XP operating sys-tem.Note: Dialog boxes shown on you

3 Highlight TCP/IP by clicking on it one time, then click on Properties.4 Click the IP Address tab, click Obtain an IP address automatically, thenclic

TCP/IP Configuration for Windows VistaFollow these steps to configure the Ethernet interface for use with Touchstone prod-ucts.1 Open the Vista Control

3 Click Manage network connections. If prompted for a connection, chooseLocal Area Connection.4 Double-click the Local Area Connection to open the Sta

7 Double-click Internet Protocol Version 4 (TCP/IPv4).8 Select Obtain an IP address automatically and Obtain DNS server address automatically, unl

FCC Part 15 This equipment has been tested and found to comply with the requirements for aClass B digital device under Part 15 of the Federal Communic

TCP/IP Configuration for Windows 7Follow these steps to configure the Ethernet interface for use with Touchstone prod-ucts.1 Open the Windows 7 Control

3 Click Network and Sharing Center.4 Click Local Area Connection to open the Status window.Touchstone TM722 Telephony Modem User’s GuideSafetyGettingS

5 Click Properties to open the Properties window.6 Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.7 Select Obtain an IP address

TCP/IP Configuration for MacOS XFollow these steps to configure the Ethernet interface for use with Touchstone prod-ucts.1 Open System Preferences, eith

2 Click the Network icon.Touchstone TM722 Telephony Modem User’s GuideSafetyGettingStartedBatteryInstallation InstallationUSBDriversEthernetConfigurati

3 Choose Automatic from the Location drop-down menu, and Built-in Eth-ernet from the Show menu.4 Choose the TCP/IP tab, if necessary.5 Choose Using DH

Using the Telephony ModemThis chapter describes the controls and features available on the Touchstone Tele-phony Modem, and covers basic troubleshooti

Indicator Lights for the TM722A/B/S ModelsThe Touchstone Telephony Modem has seven indicator lights to assist in trou-bleshooting.Indicator

Indicator Lights: Startup SequenceThe following table shows the Telephony Modem light patterns during each phaseof the startup sequence. There are two

Cable Modem Start Up SequenceThe following table shows the start-up sequence for the cable modem portion of theTelephony Modem. Indicator color is not

European ComplianceThis product complies with the provisions of the Electromagnetic Compatibility(EMC) Directive (89/336/EEC), the Amending D

Indicator Lights: Normal OperationThe following table shows light patterns during normal operation. If colors are notindicated, they do not affect the

Indicator Lights: Startup SequenceThe following table shows the Telephony Modem light patterns during each phaseof the startup sequence. There are two

Cable Modem Start Up SequenceThe following table shows the start-up sequence for the cable modem portion of theTelephony Modem. Indicator color is not

TroubleshootingThe Telephony modem is plugged in, but the Power light is off.Check all power connections. Is the power cord plugged in firmly at bothen

I’m not getting on the Internet. (Ethernet)If you are using a hub, is the hub turned on?Are you using the right type of Ethernet cable? Use the suppli

I don’t have dial tone when I pick up my phone, why?In order for telephone service to be functional on the Telephony Modem,telephone service must have

• Is the Telephony Modem plugged into a wall outlet?If so, unplug the RJ-11 connector at the back of the Telephony Port andplug in a known working pho

c. Start the Remove utility on your CD-ROM. Follow the on-screen instruc-tions carefully.d. Reconnect the USB cable.e. Re-install the USB driver as sh

GlossaryThe following is a list of common cable and networking terms.A/B CableA USB cable that has a narrow rectangular connector on one end (A) and a

DNSDomain Name Service (Server). An IP service that associates a domainname (such as www.example.com) with an IP address.DownstreamIn an HFC

Energy Consumption (TM722S Models only)In accordance with Ecodesign Directive 2005/32/EC, this device is equipped with apower switch. The following en

HeadendThe “central office” in an HFC network. The headend houses both video anddata equipment. In larger cable networks, a “master” headend often feed

ProxyA device or program that stands in between a server (for example, a website) and a client (your browser), providing a way to relieve some of theb

UpstreamThe path from a subscriber device to the headend. Some older cable docu-mentation may refer to this as the return path or reverse path.USB(Uni

Touchstone®TM722 Telephony ModemUser’s Guide ©2009-2010 ARRIS Group, Inc. All rights reserved All information contained in this document is subject

Getting StartedAbout Your New Telephony ModemThe Touchstone TM722 Telephony Modem is DOCSIS® 3.0 or Euro-DOCSIS™ 3.0compliant with the following featu

• End User License AgreementWhat’s on the CD?The CD provides the following items:• Quick Install Guide• User’s Guide• USB Drivers (Windows 2000/XP/Vis