Arris CM550 User Manual download pdf (Page 35)

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Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary

Troubleshooting USB Problems

Follow these steps if the PC does not auto-detect the Cable Modem using a USB

connection.

Before you start, make sure that:

•You have properly installed and configured the Cable Modem as shown in

Installing and Connecting Your Cable Modem.

•You have installed the USB drivers as shown in Installing USB Drivers on

Your PC.

• The cable company has set up your account. Call your cable company if

you’re not sure.

Instructions

1 Be sure that your PC is running either Windows 98SE, Windows 2000, Win-

dows ME, or Windows XP (Windows 95 and Windows NT are not supported).

2 Be sure the Cable Modem has power. The Power light should be on.

3 Push the Reset button on the back panel of the Cable Modem, using a pen

tip or other sharp non-metallic object.

4 Disconnect the USB cable from the PC and reconnect it.

5 Restart the PC.

6 Do the following to uninstall and the reinstall your USB drivers:

a. Disconnect the USB cable to the Cable Modem.

b. Insert the Cable Modem CD-ROM into you computer.

c. Start the uninstall utility on your CD-ROM. Follow the on-screen instruc-

tions carefully.

d. Reconnect the USB cable.

e. Re-install the USB driver as shown in Installing USB Drivers on Your PC.

7 Replace the USB cable.

8 Call your cable company for help.

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Arris CM550 User Manual Page 35